Shipping & Returns Policy

Shipping

We aim to process and dispatch all orders as quickly as possible.

Orders are processed within 1–3 business days after successful payment confirmation.
Delivery timelines generally range between 3–10 business days, depending on the delivery location and courier partner.
Shipping charges, if applicable, are displayed during the checkout process before payment.
Once your order is dispatched, you will receive tracking details via email or SMS (where applicable).
Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, public holidays, or courier delays.

Returns

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please notify us within 7 days of receiving your order.

To request a return, contact our customer support with your order number and details of the issue. We may request photographs or additional information to process your request.

Returned products must:

Be unused and in their original condition.
Include all original packaging, accessories, manuals, and invoices (where applicable).
Be returned only after receiving return authorization from our support team.

Items that have been used, damaged due to customer handling, or returned without prior approval may not be eligible for return.

Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 7–10 business days. The actual credit timeline may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us:

Email: info@zahikashmir.com

Phone: +91-6006393501

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)